bbannerman31

User Reviews

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  bbannerman31

  

  Sony Xperia XA1

  International · 3GB · 32GB · G3116 Dual

  6 years ago

  Edit review

  This is bad product and the repair service is even worse.

  This is bad product and the repair service is even worse. I purchased the phone in October 2017. After only 2 months the touch screen was very unresponsive. Eventually it was completely unresponsive down the right hand side and I couldn't pull down the notifications menu. I returned it to the place of purchase who sent it for repair. I received no information on the progress of the repair and it was taking so long the retailer called the repairer to check the status. They were told the parts were on order and it would be a MINIMUM 5 week repair period. 5 weeks! For a phone. What was I supposed to do in the meantime?
  
  But you don't even need to take my word for it. Google "Sony Xperia XAI touch screen not working, unresponsive right hand side" and you'll see plenty of people with the same problem. Same problem with the phone, same 6 week repair period.
  

  • 0
  • Screen7.0
  • Performance7.0
  • Camera7.0
  • Connectivity7.0
  • Battery9.0

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  Thanks!