Motorola Razr 40 Ultra reviews by real users Motorola Razr 40 Ultra

After 8 days of use, the screen cracked into 4 lines. Out of nowhere, a black spot appeared near the folding part of the internal screen. Soon after, the crack appeared near the folding part. Within minutes, the same cracked screen segment above cracked as well. After a few hours, when I used the phone again (when I left work), the black spot occupied 40% of the screen with these two cracks on the screen (at that moment, I took photos and videos). 1 minute later, another crack appeared on the lower screen segment near the part where the Flip folds. About 1 minute later, another crack appeared on the lower segment (there were 2 cracks on each screen segment). I went to Motorola support and they reported a loss of warranty due to misuse (damage from impact or pressure on the screen). I asked if they could evaluate the impact injury in more detail and they said that the report is standard and cannot be changed. I requested a reanalysis and I am waiting. The phone does not have any damage, scratches or scuffs anywhere on the phone. It did not fall from any height and nothing that could cause any injury. For this reason, I requested a better analysis to at least include in the report that there are no signs of a fall. How can a cell phone be used for 8 days (counting from the date of arrival and not from the actual use) if there are no scratches on the cell phone or on the acrylic case that came with it? How could the glass have cracked in 4 horizontal lines (2 in each segment of the screen)? I agree that this situation is atypical, so I expected more questions from them to help understand the causes and I didn't get them. Just a standard refusal and after so much insistence they will reanalyze. They didn't want to call a technician to show photos and videos that I took during the process and gather more information.

I am absolutely sure that this cell phone did not fall from any height (it did not suffer any impact), it was not sat on, and it was not pressed on the screen. The support team claimed that the screen is weaker than normal, so it may have been subjected to pressure that was above what is bearable. What pressure?